Return Policy
At Top First Class, your satisfaction is our priority. If something’s not right, we’re here to help.
🔄 Returns
We accept returns within 30 days of delivery.
To be eligible, your item must be:
- Unused and in original condition
- In its original packaging
- Returned with proof of purchase or order confirmation
Please contact us first before returning any items so we can guide you through the process.
📩 support@topfirstclass.com
📱 WhatsApp/Text: +1 (201) 989-8230
🚫 Non-returnable items
- Items that have been used, damaged by the customer, or are missing parts not due to our error
- Items returned without prior approval
- Clearance or final sale items
📦 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
If eligible, we’ll provide the return address and instructions after your request is reviewed.
💰 Refunds
Once your return is received and inspected, we’ll notify you of approval or rejection.
✅ If approved:
A refund will be processed to your original payment method within 3–5 business days.
❌ If rejected:
We will notify you with an explanation and offer support.
❗ Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank account
- Contact your credit card company (it may take time to post)
- If you still need help, contact us directly
📦 Damaged or Wrong Items
If your order arrived damaged, defective, or incorrect, contact us within 48 hours of delivery with photos and your order number. We’ll make it right.
💡 Need Help?
We’re always here for you.
📩 support@topfirstclass.com
📱 +1 (201) 989-8230 (WhatsApp or text)
